Return Policy

  • No return will be accepted without a copy of the original invoice and must be approved in advance. All returns require a Return Authorization form from BNP BEAUTY SUPPLY.
  • Products purchased at the BNP BEAUTY SUPPLY web store must be returned to the distribution centre in RICHMOND HILL only.
  • All returns must be accompanied by a completed Return Authorization.
  • Freight collect returns without a Return Authorization form will be refused.
  • Please contact BNP BEAUTY SUPPLY for return approval and Return Authorization Form
  • Returned goods are subject to a 20% restocking charge and shipping charges.

Terms and condition for claims

  • Any loss, short shipment or damage must be reported to BNP BEAUTY SUPPLY within 48 hours of receipt of your order.
  • Claims regarding product quality must be submitted to BNP BEAUTY SUPPLY within 7 days of receipt of purchase.
  • Products that are damaged may be returned for credit or exchange within 15 days of receipt of purchase.
  • No returns or exchanges or refunds on product accepted after 30 days of receiving goods.
  • No returns on Furniture, Exchanges are acceptable only on manufacturer defects.
  • No returns, exchanges or refunds on equipment after 30 days from the date of purchase. Call manufacturer for warranty information.
  • All returns must be in good condition and in original packaging.
  • No returns on promotional items, sale items or clearance items.
  • No returns on products due to misuse or abuse.